Shipping & Delivery Policy

Website: discountwala.biz
Shipping & Delivery Policy
*Brand Name:* DiscountWala
*Legal Entity:* SAIMAATA MARKETING PVT. LTD.
*Website:* [https://discountwala.biz](https://discountwala.biz)
*Last Updated:* 21 September 2026

## 1. Overview DiscountWala, operated by SAIMAATA MARKETING PVT. LTD., offers grocery products through its website. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to customers.
 By placing an order on our website, you agree to the terms outlined in this policy.

## 2. Order Processing Orders are processed after successful order placement and payment confirmation, where applicable. Processing times may vary depending on product availability, order volume, delivery location, and operational conditions. We will make reasonable efforts to process and dispatch orders within the estimated timeframe communicated to the customer.

## 3. Delivery Areas DiscountWala delivers to selected serviceable locations in India. Delivery availability depends on the customer's PIN code and our delivery network. Customers should provide an accurate delivery address and contact number while placing an order. We reserve the right to decline or cancel orders for locations that are not serviceable.

## 4. Estimated Delivery Time Estimated delivery timelines, if applicable, will be displayed during checkout or communicated through order confirmation. Delivery times are estimates and may vary due to:
* Customer location and PIN code.
* Product availability.
* Weather conditions or transportation delays.
* Public holidays or operational disruptions.
* Circumstances beyond our reasonable control.

## 5. Shipping Charges Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer confirms the order. Any free-delivery offer will be subject to the eligibility conditions displayed at the time of purchase.

## 6. Order Tracking and Delivery Updates Where tracking facilities are available, customers may receive order status updates through SMS, email, WhatsApp, or other available communication channels. Customers should ensure that their contact details are correct and accessible.

## 7. Incorrect Address or Failed Delivery Customers are responsible for providing a complete and accurate delivery address and reachable contact number. If delivery cannot be completed because of an incorrect address, unavailable recipient, or other customer-related issue, we may contact the customer to arrange another delivery attempt. Additional delivery charges, if applicable, will be communicated before being charged.

## 8. Damaged, Missing, or Incorrect Products Customers should inspect their order upon delivery. If an order contains damaged, missing, incorrect, or expired products, customers should contact us as soon as reasonably possible with their order details and supporting photographs, where available. We will review the complaint and provide an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with our applicable Refund & Cancellation Policy and consumer protection laws.

## 9. Order Cancellation Customers may request cancellation before dispatch by contacting our customer support team. Cancellation requests made after dispatch may not always be possible. Any eligible cancellation or refund will be handled in accordance with our Refund & Cancellation Policy and applicable law. Nothing in this policy limits any statutory rights available to customers.

## 10. Delivery Delays While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control. If a significant delay occurs, we will make reasonable efforts to inform the customer and provide available updates.

## 11. Contact Us For shipping, delivery, or order-related questions,

please contact: *DiscountWala* SAIMAATA MARKETING PVT. LTD. 4th Floor, We Con Constructions, Pitapuram Colony, Maddilapalem, Visakhapatnam, Andhra Pradesh – 5300005, India.
 Email: [info@discountwala.biz](mailto:info@discountwala.biz)
Phone: 80196 34949
Website: [https://discountwala.biz](https://discountwala.biz)
Before publishing: Confirm your actual delivery areas, estimated delivery time, shipping charges, and whether you offer same-day or next-day delivery.
Update Sections 3–5 to reflect your actual operations