Refund Policy
Website: discountwala.biz*Brand Name:* DiscountWala
*Legal Entity:* SAIMAATA MARKETING PVT. LTD.
*Website:* [https://discountwala.biz](https://discountwala.biz)
*Last Updated:* 21 September 2026
## 1. Overview
DiscountWala, operated by SAIMAATA MARKETING PVT. LTD., sells grocery products through its website. This policy explains the conditions for order cancellations, returns, replacements, and refunds.
## 2. Order Cancellation
Customers may request cancellation before their order is dispatched by contacting our customer support team. Once an order has been dispatched, cancellation may not be possible. If an order is cancelled successfully and payment has already been received, the eligible refund will be processed according to this policy.
## 3. Damaged, Incorrect, or Missing Products
If you receive a damaged, incorrect, expired, or incomplete order, please contact us as soon as possible after delivery. Please provide your order number, a description of the issue, and photographs or other supporting information where available. After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
## 4. Grocery Returns
Due to the nature of grocery products, certain perishable or food items may not be eligible for return once delivered, opened, or used, except where required by applicable law. This restriction does not affect your rights regarding damaged, defective, expired, incorrect, or misrepresented products.
## 5. Refund Eligibility
Refunds may be considered in the following circumstances:
* An order is successfully cancelled before dispatch.
* A product is damaged, defective, expired, or incorrect.
* A product is missing from the delivered order.
* An order cannot be fulfilled or delivered.
* A payment is received but the order is not confirmed or processed.
* A refund is otherwise required under applicable law.
Each request will be reviewed based on the order details and the circumstances reported.
## 6. Refund Processing Time
Once a refund is approved, it will be initiated through the original payment method wherever possible.
The time taken for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.
We will make reasonable efforts to process approved refunds promptly and communicate relevant updates to the customer.
## 7. Non-Refundable Situations
Refunds may not be available for:
* Products correctly delivered according to the order.
* Products damaged due to improper handling after delivery.
* Customer preference changes after dispatch, where cancellation is no longer possible.
* Incorrect delivery details provided by the customer, where the order was delivered accordingly.
These conditions are subject to applicable consumer protection laws and do not exclude refunds or remedies required by law.
## 8. Failed or Duplicate Payments
If your payment is deducted but your order is not confirmed, please contact our support team with your transaction reference and order details. Duplicate payments verified by us will be reviewed and refunded where applicable.
## 9. Contact Us
For cancellation, return, replacement, or refund requests, contact:
DiscountWala
SAIMAATA MARKETING PVT. LTD.
4th Floor, We Con Constructions, Pitapuram Colony, Maddilapalem, Visakhapatnam, Andhra Pradesh – 5300005, India.
Email: [info@discountwala.biz](mailto:info@discountwala.biz)
Phone: 80196 34949
Website: https://discountwala.biz
